Return Policy
Welcome to CoolWatchBands!
We’re committed to providing our customers with the best quality watch bands and service. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
If you’re not completely satisfied with your purchase, you must notify us within 30 days of receiving the product if you wish to exchange or request a refund. Please ensure that all return items are in the original condition, unworn, with original tags/tickets attached with packaging materials present. This applies to all purchases including those received through any promotion such as our Buy One get One Free offer. To initiate a return, please send an email to service@coolwatchbands.com.
Return Eligibility
For a return to be eligible for a 100% refund, items must be in the same condition as they were received and in their original packaging. To initiate a return, please email us clear photos of the items for preliminary assessment. In the event that the returned items are damaged, dirty, or not in their original packaging, our team will evaluate the condition of the items to determine the amount to be refunded.
Return Process
The return address is provided by email as it varies depending on your location. Please send the items to the address instructed by email. Note that failing to contact us before returning the items could result in loss of goods, in which case we may be unable to issue a return/refund.
We require that all returns be shipped with tracking to ensure that your return is received and processed correctly. Please include a photo of your shipping receipt and tracking number when you notify us of your return. Kindly be aware that the cost of return shipping falls under the responsibility of the customer, and we are unable to provide refunds for these shipping costs.
Shipping and Other Costs
A charge of $5 may be charged for missing or damaged packaging materials when returned. This will be deducted from the refund amount. The original shipping fee is not refundable except if the item received was incorrect or was faulty.
Return Processing Timeframe
After we receive and check your return, we will send you an email notifying you that we have received your returned item and we will also notify you to approve or reject the refund.
Refunds will be sent back via your original payment method, please note that it may take up to 10 business days for your financial institution to process funds back to your account.The refund process may take 2-5 business days, depending on your bank.
Damage and Missing Items
If you receive a damaged item or an item is missing, please notify us within 7 days of receipt. To assist with our quality control efforts, please include a video of the damaged item when you contact us. We will work with you to resolve the issue as quickly as possible.
Contact Us
Thank you for shopping with CoolWatchBands. If you have any further questions, please don’t hesitate to reach out to our support team at service@coolwatchbands.com.